Integrated Ticketing System in Website Hosting
Our Linux website hosting feature an integrated trouble ticket system, which is an integral part of our custom-created Hepsia Control Panel. In contrast to other similar tools, Hepsia enables you to manage everything associated with the hosting service itself in the very same location – payments, files, e-mails, trouble tickets, etc., avoiding the need to log in and out of different admin interfaces. If you’ve got any technical or pre-sales questions or any problems, you can post a ticket with just a few mouse clicks without the need to sign out of your Control Panel. During the process, you can pick a category and our system will present you with a number of informative articles, which will supply you with more information and which may help you resolve any given issue even before you send a ticket. We guarantee a trouble ticket response time of no more than sixty minutes, even in case it is a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Hosting
We think that it’s far more convenient to manage everything in one single location, which is why we have integrated a support ticket system into the custom-created Hepsia Control Panel, which is offered with every semi-dedicated server package. This will enable you to manage the communication with our tech support staff along with your semi-dedicated account, which suggests that you will not need to remember additional sign-on credentials for a separate system. You will be able to submit a new ticket or to track the status of an old one with less than a couple of mouse clicks while you’re browsing the content within your account. Furthermore, you can go through older tickets using a smart search box or read relevant help articles, which include solutions to commonly encountered obstacles. The inbuilt ticketing system is monitored 24x7x365 with the maximum ticket response time being only one hour, so there’ll always be someone to help you.