A live chat is a real-time method of communication between a website hosting company's support team and its clients. It is a very efficient method to receive some information about the website hosting services or get some issue resolved since you're talking to a live agent. The advantages of using a live chat service instead of calling or opening a trouble ticket are the reduced chance of errors when you exchange info such as usernames or domain names, the more rapid response time since the communication is real-time as well as the fact that you do not have to stay on the chat constantly - you can do something else entirely while the agent examines the issue involved. Also, you can be a part of a live chat room from any computer which is connected to the world wide web, avoiding the phone fees that you will have to pay when you're calling to a different country.

Live Chat Support in Website Hosting

As part of the support services that we provide for our Linux website hosting, we now have live chat support which is online all the time, even on holidays. You'll be able to contact us regardless if you already have an account or not, as we will support you with almost anything, ranging from providing you with common info on our services if you are not a customer yet and you are interested in purchasing one of our plans, to assisting you with creating an email account in an e-mail client. A part of the issues are more complex and time-consuming, therefore you will have to employ the ticketing system which is incorporated into our Hepsia hosting Control Panel, but we can save you time and help you in real time on our live chat for a number of things.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support as a part of our services, so any time you have any questions regarding our semi-dedicated services, you can talk with our customer care team at any time regardless if you've already purchased your account or not. In general, the chat service is intended for billing, pre-sales and general questions and troubles, still we are able to help you with a lot of tech questions as well. We will help you select the ideal package for your sites in case you do not have an account yet, we can respond to all the billing questions or issues you could have or we can assist you with setting up your new e-mail address on your PC or smartphone - all of this will be done in a timely manner because our live chat service is accessible all day, every single day. No matter when you want help, you can talk to a representative and save a lot of time.