One-Hour Response Guarantee in Website Hosting
Our Linux website hosting come bundled with a 60-minute response time guarantee, which means that regardless of what enquiry or issue you may have, we will always be there to lend you a helping hand. In fact, it rarely takes more than half an hour to get an issue resolved or an inquiry answered, and this is valid for both technical and pre-sales matters. Our customer support team representatives will be at your disposal 24-7, even on weekends and holidays, so you’ll always get quick assistance. We know exactly how priceless time can be, so by the time we reply to your email or ticket, we’ll have investigated the issue and, if we haven’t figured out a solution, we will provide you with more info on what you need to do on your end – when the case demands it. With our support services, you can be sure that there will be someone to assist you immediately, no matter what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server account from us, you can take full advantage of our mega-fast support service. You will obtain a response to any support ticket opened through the hosting Control Panel or e-mail sent to our customer and tech support team in no more than 60 minutes. The response time is guaranteed and it’s valid regardless of the matter – billing or technical. It often takes considerably less time to examine and eliminate a problem. We will supply you with more info if the solution involves something that should be done on your end. If you contact us during weekends or legal holidays, the response time will be exactly the same and considering the fact that our support team is working around the clock, you’ll receive swift assistance for any general, billing or technical issue no matter what time it is.