Client Support Channels
A One–Hour Support Ticket Response Guarantee
All your support requests will be replied to in no more than 1 hour after the trouble ticket or email has been submitted. If your issue needs additional assistance from a sysadmin, we will forward the ticket or the e–mail to the person in charge, in a timely manner then leave a comment to inform you that more time will be needed for reaching the optimal solution. Furthermore if you take advantage of the Admin Services package, any of the server administration services included there will be performed whenever you choose.
A Top–Quality Client Care Service
- We will be online for you 24–7 to answer any inquiries that you may have related to our Web Hosting Control Panel or any of the apps that we have installed on your behalf on the dedicated hosting server. In case you also require help with server management tasks, have a glance at our Admin Services package, which includes backup disk space, weekly Operating System updates, server monitoring and rebooting procedures, as well as troubleshooting and installation procedures.
An Intuitive Help Area
Our Web Hosting Control Panel is installed by default for every Linux dedicated hosting server. Among its characteristics is a rather useful integrated knowledgebase that will walk you step by step on all the tasks that you can carry out. Most educational articles in addition video versions that show all the actions that you can carry out in a very illustrative manner. You can find the instructional articles and the video tutorials in the top right corner of each section of the hosting Web Hosting Control Panel.